We have designed Communicating in Business: An Action-Oriented Approach taking into account several facts about modern business organizations: There are fewer levels of management. Organizations are and must be more action-oriented. Decisions are pushed to lower management levels. Electronic tools affect the quality, quantity, and immediacy of communication. Communication is often more informal. We have designed Communicating in Business: An Action-Oriented Approach taking into account several facts about modern business organizations: There are fewer levels of management. Organizations are and must be more action-oriented. Decisions are pushed to lower management levels. Electronic tools affect the quality, quantity, and immediacy of communication. Communication is often more informal.